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Customer Service Representatives

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Email and Chat Support Representatives

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Billing and Account Support Representative

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Customer Onboarding Specialists

Our Clients

  • client
  • client
  • client
  • client
  • client

Quality & Efficience

Fast & Secure Calls

  • Business Voice
    99%
  • Unified Communications
    97%
  • Contact Center
    98%
  • Customer Support
    99%
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Quality & Efficience

How it works?

Focus on your business while we take care of your customer experience, support, onboarding and retention. Leverage with the expertise of our trained professionals to ensure a consistent high customer satisfaction rate.

What is the process for switching to you?

Switching with us is easy. Our outsourcing offering spans Healthcare services, Outsourcing Services, (Data Entry and Data Processing Services).

Get in touch with us and for a free consultation Contact us.

What industries you are most experience in?

Healthcare, fashion, insurance, finance, automotive among others.

What is your hourly rate?

Get in touch with us here Contact us for a free consultation.

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Quality & Efficience

Our Solutions

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Inbound Services

The modern world is in a continuous movement and people everywhere are looking for quick, safe means of accessing

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Fulfillment Services

Order fulfillment services over the phone minimizes common mistakes, and lowers order delivery failures.

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Outbound Services

Outbound call services, follow up services and sale services to our client's customer to maximize sales and conversions.

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Technology Solutions

High end technology platforms are the tools that help our team successfully provide outstanding customer assistance.

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Customer Care Solutions

Providing outstanding customer care solutions to our clients is our primary goal.

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Multi-Channel Support

Chat messaging, voice calls, reviews answering, email messages inquiries are managed successfully by our contact center agents.

Every Question has an Answer

Frequently Asked Questions

From smarter and agile software to specialized agent training, we record common questions and answers to increase customer response rate.

Our Customers

Testimonials

Excellent work environment, I love it.

Rubén de León

I love working here, there is no pressure.

Kenny Ramirez

FICUS DR, is an stress free, nice working environment.

Ralph Batalien

Quality & Efficience

Looking for Customer Care or Call Center Solution service?

From smarter software to specialized agent training, our multi-channel expertise encourages.

  • Inbound Call Center Services
  • Outbound Call Center Services
  • Order Management Services
  • Sales and customer Aquisition
  • Email channel support
  • Technical Helpdesk Services
  • Live Chat Support
  • Customer follow up
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Our Numbers

How it works?

9 sec

Wait time

$550

Costs Savings

98%

Customer Satisfaction

99.9

Up Time

Let's start the journey

Are you ready to move forward?

Get in touch with us

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First Customer Solutions DR is dedicated to creating long-term relationships by providing flexible outsourced call center solutions to provide maximum value to our clients.

CONTACT US

Address:

Av Enriquillo 16, Torre Comercial Gallery

Santo Domingo 11108